Once again, and I cannot emphasize the enough, Janet from the front desk is a rockstar. We stayed in the best hotel room we've ever experienced and had a good time with good food and very friendly staff during all encounters. We typically tip more than 20% for good, friendly service so it was really not an issue for us, however we were put off by being forced to tip. So if the service is lousy or your server is a jerk, you reward them just the same.

We ate dinner and breakfast at the 24/7 cafe. She was very sweet and made sure there wasn't anything else we needed. We ran into Janet in the lobby later on and couldn't thank her enough.

That was so convenient, and room was absolutely fantastic!. Janet was able to take care of our check in immediately from the front desk of the Alder. She then said, the only floor where she could get me close to the elevator is the 19th floor (just below the penthouse). Janet checked the computer and told me she could get me in the all-suite casino hotel and it too would be a comp. I was willing to pay to make it easier for my wife to get around. At that point I asked Janet, the front desk clerk, if there was anything available in the casino hotel. Our reservation was at the Alder which is immediately next to the casino hotel. Such a shame, as they had so much land to use to make it a truly exciting and memorable destination. Go to Vegas, AC, Foxwoods, Mohegan Sun, pretty much anywhere else, if you want more excitement and bang for your buck. It is the most boring casino resort I've ever been to, and I've been to many. In conclusion, unless you're just coming to gamble or have other activities planned, such as spending the day at the Kartrite indoor water park down the road, I would strongly advise against staying at Resorts World especially if you're bringing the kids. It's as if whoever designed the place had never even stepped into a casino resort before. There is no club, no shopping (save for a tiny, overpriced gift shop,) no arcade, no movie theater, etc.It has a few restaurants and an indoor pool/spa. There is almost nothing to do on the property but gamble. That being said, I do not recommend staying at Resorts World Catskills unless you're a gambler or you have other activities planned in the area.

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